Shipping policy

Shipping & Delivery Policy

Last Updated: [Date]

At [Store Name], we are committed to delivering your order safely and as quickly as possible. This Shipping & Delivery Policy explains our order processing, delivery timelines, shipping charges, tracking, Cash on Delivery (COD), and delivery-related terms.

1. Delivery Coverage

We currently deliver orders across Pakistan, including major cities and most other serviceable areas.

Delivery to remote, rural, or hard-to-reach areas may take additional time depending on courier availability and location.

2. Order Processing

Orders are normally processed and dispatched within 1–2 working days after order confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to verify your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

After dispatch, the estimated delivery time is:

  • Major Cities: 2–5 working days

  • Other Cities: 3–7 working days

  • Remote Areas: 5–10 working days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to courier delays, weather conditions, public holidays, incomplete addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

Unless otherwise stated:

  • Standard shipping charges apply according to your order and delivery location.

  • Any free-shipping offer will be clearly mentioned on our website.

  • Additional charges, if applicable for special or remote locations, may be communicated before dispatch.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and locations.

For COD orders:

  • Customers may be contacted for order confirmation before dispatch.

  • The complete order amount must be paid to the courier at the time of delivery.

  • Please keep the required amount ready when the courier arrives.

  • COD availability may be restricted for certain locations, products, or orders.

6. Order Tracking

Once your order has been dispatched, a tracking number may be provided through SMS, WhatsApp, email, or other available communication channels.

Tracking information may take some time to appear in the courier's system after the parcel is booked.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Mobile number

  • House/shop number

  • Street/area

  • City

  • Any other relevant location details

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.

8. Failed or Refused Delivery

If a parcel cannot be delivered because the customer:

  • Provides an incorrect address,

  • Does not respond to the courier,

  • Is repeatedly unavailable,

  • Refuses to accept the parcel, or

  • Does not cooperate with the delivery process,

the parcel may be returned to us.

Additional shipping or return charges may apply if the customer requests the order to be shipped again.

9. Delays

Although we do our best to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Road closures

  • Natural events

  • Security or other unforeseen circumstances

We appreciate your patience in such situations.

10. Damaged Package

If your parcel appears visibly damaged at the time of delivery, please contact us as soon as possible through our official contact details.

Where applicable, we may request photographs, videos, order information, or other details to investigate the issue.

11. Order Cancellation

COD orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be handled according to our Return & Refund Policy.

12. Returns & Refunds

Shipping-related returns, exchanges, and refunds are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

13. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Store: lzaro.shop
WhatsApp: 03314396825
Email: thaahmadbhatti1@gmail.com
Business Hours: 24 Hours

We will be happy to assist you with your order.

lzaro.shop reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page.